Bookings

Upon agreement to the booking dates and total booking amount, the reservation shall be confirmed.

Payment

An initial deposit of 50% of the total booking amount is required to confirm the reservation.

The villa will not be considered reserved prior to receipt of the deposit payment.
If the deposit payment is not received within one week from the date of confirmed reservation, the reservation will be cancelled.

The balance payment must be received 30 days before the arrival date. If Santisook does not receive the balance payment until the due date, Santisook reserves the right to cancel the reservation and apply cancellation charges.
If the guests are staying for less than one week, full payment is required at the time of reservation.
If the booking is made less than 30 days of arrival, full payment is required at the time of reservation.

Security Deposit

Santisook requires the guest to pay a security deposit in cash upon arrival. The security deposit shall be refunded less any cost of any damage or breakage during the rental period of the guests. The security deposit may only be used for incidental expenses or other charges, only as agreed.

Utilities

The electricity, water, internet, cleaning, gardening and pool costs are included in the rates unless otherwise agreed.

Linen & Towels

Linen and towels are included in all the villas. They are changed every third day or twice weekly. If you require more frequent changes, extra charges apply. Outside laundry services are available with an additional service charge and must be paid in cash before laundry collection.

Toiletries

An initial supply of toiletries are provided.

Rates

The villa rental rates are on a per day basis and quoted in Thai Baht.

Guests

Upon reservation, the names of all the guests must be registered. These registered guests are the ones who shall reside at the villa. Santisook must be informed of any changes to the guest list.
Should anyone whose name is not registered, resides at the villa, a rate of USD100 per person per day shall be charged. The number of guests staying at the villa must not exceed the maximum capacity specified, except in the case of infants (under two years old) or unless permitted by Santisook.

Booking Cancellation

You may cancel your reservation at any time by notifying us by email. The cancellation will take effect on the day we confirm the receipt of the email. The following cancellation terms apply: More than 30 days prior to arrival – forfeiture of the deposit Less than 30 days prior to arrival – forfeiture of the whole amount paid.
Balance payment is not received 30 days before arrival – forfeiture of the deposit.

Booking Amendment

Santisook will charge an administration fee of US $50 for any change to the booking after a confirmation has been issued. In the unlikely event that Santisook has to make any changes to the confirmed bookings, we will advise you at the earliest possible date. If the reserved villa is damaged, rendered unusable, or if for any reason beyond our control, or due to unexpected circumstances that we are unable to provide you with the villa, Santisook shall reserve the right to cancel the reservation and refund the guest the payment in full, less any bank transfer charges. Santisook shall not be liable for any further obligations or claims by the guest.

Santisook will charge an administration fee of US $50 for any change to the booking after a confirmation has been issued.
In the unlikely event that Santisook has to make any changes to the confirmed bookings, we will advise you at the earliest possible date. If the reserved villa is damaged, rendered unusable, or if for any reason beyond our control, or due to unexpected circumstances that we are unable to provide you with the villa, Santisook shall reserve the right to cancel the reservation and refund the guest the payment in full, less any bank transfer charges. Santisook shall not be liable for any further obligations or claims by the guest.

Arrival & Departure Times

Check-in time is from 2 PM and checkout time is at 11 AM unless otherwise agreed.

Exclusions & Additional Charges

Airport transfer on departure is not included but can be arranged. Villa rate does not include baggage handling, gratuities, telephone, fax and telegram charges, car rental, food, soft drinks, liquor, personal items and expenses, and any excessive cleaning required upon departure (such as upholstery or rug shampooing etc) or replacement of breakages. Fair wear and tear is accepted.

Rules

Santisook reserves the sole and exclusive right to request any guest to vacate the estate in the event of the fol1owing: male or female joiners are invited over to the villa, as non registered guests; any illegal activities with under-age individuals are witnessed (guests would be summoned to the local police); any other illegal or immoral activities are done within the villa. No refund shall be given after such an incident.
No pets are allowed.
Firearms, deadly weapons, pyrotechnics/ fireworks, prohibited drugs, and gambling are not permitted.

Insurance

It is a condition of the booking that the entire party is covered by a comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including local treatment, evacuation and repatriation coverage) of their own. As deposits and rental payments may not be refundable after a reservation has been confirmed, you should consider an option of this travel insurance to cover the loss of money paid to the villa in case you might have to unexpectedly cancel your journey. Santisook, the management and the villas owners shall not be responsible and shall be held harmless by you and your party against any and all claims including any accidents related to the use of the villa facilities or locally procured third party services such as, but not limited to, watercraft, water sports, car or motorbike rental. Santisook, the management and villa owners shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside their control, such as civil disturbances, fires, floods, severe weather, acts of God etc… By acceptance of this contract, it is assumed by Santisook, the management and the villas owners that this requirement will be complied with in full.